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Leapfrog Strategy Consulting on Brand Image – Classifying Service Excellence ‚ Is it just one thing or many things?

I spent all day yesterday in the company of three other fellow judges as a jury member for the TRRAIN awards for service excellence.  TRRAIN (www.trrain.org) is a non-profit set up a few years ago and one of its missions is to recognize and reward customer facing sales and service staff in the retail sector… more >